As doctors and business owners this has to be one of the most difficult and important decisions you have to make. Hiring new team members effects your current team, office culture, and your ease of conducting business on a daily basis.
Personality traits you want to look for in an Exceptional team member:
Let your current team help you hire! Say what...? YES, involve them, let them help you get down to 2 candidates. Why...? When you involve your team in making this decision they are able to ask questions you are not allowed, and they will have ownership in the new team members success! The team will automatically take responsibility for their decision, and create a structure for success. When the 2 candidates are chosen that you and your team would be happy hiring. Then YOU make the final choice.
Set up your new team member for SUCCESS!! Meet with them at the end of each day, for 2 weeks to see how their day went, and how you can help them succeed? Let them know that you are there to help them succeed, and are very happy to have them on your team! Emphasize that there is NEVER any dumb questions, and you are here to help them learn how your team culture succeeds, and integrate them as quick as possible.
Verbal Recognition and Praise! "Praise Them & Raise Them", and FYI... this is not a religious statement.
Very important! Everyday, make sure you compliment each of your team members on something they did that day! I call this "Praise them & Raise them"! Make this your mantra! As a result your team will go the extra mile for you, and your patients! You will create a positive culture, and your team will be loyal to you!
Written By: Kat Johnson-Britsch
Personality traits you want to look for in an Exceptional team member:
- Outgoing/Engaing, able to communicate procedures to patients
- Eternal learner, this type of personality will grow with you
- Looks at the Big Picture, and is able to detail the process
- Loves projects, and is focused on the completion of projects
- Takes ownership, creates solutions - Glass half full...
Let your current team help you hire! Say what...? YES, involve them, let them help you get down to 2 candidates. Why...? When you involve your team in making this decision they are able to ask questions you are not allowed, and they will have ownership in the new team members success! The team will automatically take responsibility for their decision, and create a structure for success. When the 2 candidates are chosen that you and your team would be happy hiring. Then YOU make the final choice.
- Schedule 2 lunches, let your Team (your not allowed to go) take each candidate to lunch. You pay for lunch.
- Meet with the Team, and let them give you their feedback on both candidates.
- Thank your Team for their feedback.
Set up your new team member for SUCCESS!! Meet with them at the end of each day, for 2 weeks to see how their day went, and how you can help them succeed? Let them know that you are there to help them succeed, and are very happy to have them on your team! Emphasize that there is NEVER any dumb questions, and you are here to help them learn how your team culture succeeds, and integrate them as quick as possible.
- Ask: What questions do you have for me?
- Ask: Is there anything you see that could be improved?
- Thank them for their feedback. This does not mean you have to implement their suggestions. They have been in a lot more offices, and seen different routines or products help with other successful practices. Good feedback.
Verbal Recognition and Praise! "Praise Them & Raise Them", and FYI... this is not a religious statement.
Very important! Everyday, make sure you compliment each of your team members on something they did that day! I call this "Praise them & Raise them"! Make this your mantra! As a result your team will go the extra mile for you, and your patients! You will create a positive culture, and your team will be loyal to you!
Written By: Kat Johnson-Britsch
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